Returns & Refunds policy

Returns & Refunds policy

At Tick-Tock Wall Clock, we prioritize quality and customer satisfaction. Our products undergo rigorous quality checks to ensure they meet our standards of excellence. We understand that situations may arise where you need to return or refund your purchase. Below are the details of our refund policy:

Conditions for Refund/Return:

We accept refunds or returns only under the following circumstances:

1. Non-Delivery or Lost Item: If your order has not been delivered within a reasonable time frame or is deemed lost in transit.

2. Incorrect Product: If the product received is not what you ordered.

Replacement Policy for Damaged or Defective Items:

In the event of damage or any other defect, we will replace the product with an identical item. Refunds will not be issued for damaged or defective items.

Cancellation and Return Process:

• Cancellation Duration: Contact us within 2 hours of placing your order for cancellation and a full refund. Please send your cancellation request via WhatsApp to +91 80588 90341.

• Return Duration: You must initiate a return within 2 days from the date of delivery. Any return requests made after this period will not be accepted.

How to Initiate a Return: To start a return, please contact us at gupta.kamlesh1985@gmail.com with the following information:

• Name

• Email

• Order ID

• Short description of the issue for refund/return

If your return request is accepted, we will provide you with a return shipping label and instructions on where and how to send the package. Please note that items returned without prior approval will not be processed.

Contact Us: For any questions regarding returns or refunds, you can reach out to us on WhatsApp at +91 80588 90341 for a prompt response.

Damages and Issues: Upon receiving your order, please inspect it thoroughly. If the item is defective, damaged, or you received the wrong product, please contact us immediately. We will evaluate the issue and provide an appropriate resolution.

Refunds (If Applicable): If your refund request is approved, it will be processed and credited to your original payment method. Please note that the refund process may take 5-7 working days to complete due to third-party entities such as banks or credit card companies.

Thank you for shopping at Tick-Tock Wall Clock. We are committed to ensuring your satisfaction and providing a seamless shopping experience.